Kata Rocks

Overall experience was great But just when we arrived at the resort they were two staffs at the reception one of them seem to don’t understand English. We quit shock when they mentioned about 20,000 baht deposit, coz we haven’t been told before, in the mean time; she blame Luxury Escape (travel agency) that they should let’s us know something like this. We contacted luxury escape, it’s hopeless. And, the staff who show us the Villa and facilities, she wasn’t thorough, rush though everything. Ex, she doesn’t show us the second floor facilities, controlled the facility by using iPad. We feel like she just need to go home very soon. We totally understand that we had a flight delay but it wasn’t our fault. They keep ring the driver many time, also the driver feel pressure taken us to the hotel quicker (Drive like a madness, nearly crash). Luckily there is no accident. Hospitality industry need someone flexible and handle well under pressure situations We gave some tips for some people who deserved it but no receptionist We went to the restaurant almost everyday for breakfast & a few other times for lunch or dinner & cocktails. The food, drinks & service was really 5 star. Couldn’t fault the food, it was fantastic ! We also attended the Spa for a massage, as part of our package. Again, the service & the experience was 5 star. A totally relaxed environment & well worth the visit. The buggy service was also great. Commuting us from the villa to the beach, reception or the Main Street. Always courteous, on time & helpful.

Beautiful resort! We stayed in a 2 bedroom pool villa and it was stunning however there was a strong smell of sewage which we notified the staff of however nothing was done to rectify. Overall service was excellent however management need to review their policy regarding payment. We extended our stay which was paid for upfront however were harassed via various staff in person and phone calls multiple times over the next few days to pay for room service bill etc. To the point that 3 staff came to the door during our stay to chase payment and refused to leave. Very strange policy for a 5 star hotel and having stayed in many hotels I have not experienced having to pay prior to checkout nor be harassed like this. After addressing with management we did recieve an apology and a complimentary bottle of wine which was a kind gesture however we did feel that the experience left a slightly sour taste for the rest of our stay. Overall a great place to stay if visiting Kata Beach - a shout out to the restaurant/room service manager/waiter who went out of their way to keep us stocked up with the chefs amazing hummus! 🥰

Very fortunate to have gone a very clear day. Sunset views were breathtaking. Golf cart ride to the venue was about 2 minutes but still very nice touch. Only downside was we had to wait almost an hour for service. We were seated and had to approach the staff to ask if we were getting any menus or at the very least drinks as it had been an hour since we arrived. They were then quick to finally serve us but it was a shame we needed to remind them about it. Watching the sunset was almost enough for the inital bad customer service. Once the staff remembered though service came fast, drinks and food. Overall was good.